Elephant Feet

If you have been to the surgery recently you may have seen a development in the waiting area. If you have not then this is what they look like:

These Chair Raisers or, as they are often called, Elephant Feet, are there to raise the height of a seat to make it more accessible to […]

Reminder Message From The Surgery Re Appointments And Prescriptions During New Computer Installation

DEAR PATIENTS – ADVANCE NOTICE

On 23rd June, we will be installing a new clinical system, with greater speed, stability and functionality. We expect this to improve significantly the service we offer to you.

All staff will need to be trained on the system so please bear with us during and after the handover.

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Why do the Receptionists ask why I need an appointment?

All staff at the surgery are bound by a confidentiality contract, so please be assured your information is safe.

The reception team are not just being nosey when they ask why you need to see a doctor or nurse. The clinical team have asked the receptionists to do this so that they can plan their […]

Why do we have a Triage system? – a commonly asked question

No system is perfect and there has to be a balance of what is overall the best way to deal with the logistics of a situation measured against any disadvantages the system itself brings.

Having said that, the practice staff do constantly monitor how well triage is working and are always open to listen to […]