Why do the Receptionists ask why I need an appointment?

All staff at the surgery are bound by a confidentiality contract, so please be assured your information is safe.

The reception team are not just being nosey when they ask why you need to see a doctor or nurse. The clinical team have asked the receptionists to do this so that they can plan their […]

Why do we have a Triage system? – a commonly asked question

No system is perfect and there has to be a balance of what is overall the best way to deal with the logistics of a situation measured against any disadvantages the system itself brings.

Having said that, the practice staff do constantly monitor how well triage is working and are always open to listen to […]