Why Untrained receptionists cannot operate a ‘Telephone Triage’ themselves.

This article, published in The Patients Association Weekly Newsletter, explains why our receptionists cannot and must not get involved in a patient’s medical condition when taking Triage calls. Reading the article you will help you to appreciate why there is understandable concern being expressed, on a national level, where such has occurred.

Click here to read: http://us5.campaign-archive1.com/?u=9dd6577cf3f36af3c2f6682ed&id=aeeb767f20&e=df4fe64f1b

The article acts as a good supplement to the earlier post on the website namely:

Why do we have a Triage System:

Click below to read

http://friendsofcdhc.co.uk/2013/09/triage-commonly-asked-questions/

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