This article, published in The Patients Association Weekly Newsletter, explains why our receptionists cannot and must not get involved in a patient’s medical condition when taking Triage calls. Reading the article you will help you to appreciate why there is understandable concern being expressed, on a national level, where such has occurred.
Click here to read: http://us5.campaign-archive1.com/?u=9dd6577cf3f36af3c2f6682ed&id=aeeb767f20&e=df4fe64f1b
The article acts as a good supplement to the earlier post on the website namely:
Why do we have a Triage System:
Click below to read
http://friendsofcdhc.co.uk/2013/09/triage-commonly-asked-questions/