2013/14 Patient Survey Results Now Available

The annual patient survey results are now in and online at the surgery web site here.

There are two reports, both PDF files:

A Survey Results Analysis which provides an analysis of the answers to the survey questions and makes comparisons with the last years’ surveys.

The surgery’s Local Patient Participation Report which is required by NHS England and is designed to validate that the surgery is engaging with patients appropriately through a Patient Participation Group and taking on board the feedback provided.  This report includes an Action Plan which describes how the surgery will identify ways to address patient concerns raised in the survey and through the “Friends Of” group.

We must thank everyone who took part in the survey.  This year we had a fantastic response with 658 respondents, up from 268 last year and 200 in 2011/12.

We will keep you abreast of developments and will be in touch with opportunities to further influence the Action Plans now in motion to drive results.

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