The Practice Leaflet has been Updated

Click below to see the new leaflet which has now been updated and redrafted.  It is available at the surgery and on their own website. Surgery Leaflet

2 comments to The Practice Leaflet has been Updated

  • I was pleased see that the Practice leaflet has now been updated, but disappointed to note that Erica Ballard, reception supervisors name, had been omitted from the update.
    Reception/Front of house is often a patients first contact and deserves recognition in its own right.

    Whilst in complaining mood, I was also surprised to see the lack of prominence given to the “Patients Participation Group” now called “The Friends of the Crawley Down Health Centre”, considering all the hard work and effort that they put in for the good of the patient body.

  • Glynn Roche

    Hi Mike

    Thanks for the feedback. We will pass this on to the practice management.

    It might be that the goal is to guide patients more to the Practice Manager when they have concerns rather than providing too many names and giving rise to a dilemma on who to call.

    I will share the feedback from the practice.

    Thanks also for the support for this group. I think the leaflet does a good job of making patients aware of us while also having a lot of key information to squeeze in.