Two bits of News for 2015

We recently reported to the practice the problems patients were sometimes having in getting through on the telephone to book appointments especially in the mornings. Debra Surallie (Practice Manager) has come back with the following comment;

With regards to the phones, your point was raised with staff regarding the delay in answering.  This is an issue as we have 8 lines coming in and 3 staff answering.

Obviously this means that patients will be waiting and this can be frustrating, especially at peak periods.  To that end the partners have decided to up-date the phone system next year and I do hope patients will see an improvement in terms of being directed to the right person quicker and also, a rough estimate of how long they will be waiting.

This is very good news and let’s hope this new piece of technology improves things.

We also asked about name badges as we noticed that they weren’t always been worn.  Again Debra has come back and says this;

You mentioned at the last meeting that staff were not wearing their badges.  I had a word with staff and many of the badges are broken, therefore I confirm that we are in the process of ordering new name badges which all staff on reception should be wearing from next year.

So with that I will sign off for this year and thank all the staff and doctors for looking after our health this year and wish you all a Happy Christmas and Healthy New Year.



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