TUCC- Transforming Urgent Care Crawley – Some Information on Improved Services

TUCC & Piper Ward, Crawley Hospital


There have been significant improvement works at Crawley Hospital to allow more of patients to be seen locally.

Piper is a brand new ward, incorporating both “step-up” patients, i.e. those who need more care and intervention than they are able to receive in the community, and “step-down” patients, i.e. those who no longer need to be in an Acute hospitals (e.g. East Surrey) but still require some clinical input and are not yet well enough to go home.

Piper has been designed using dementia-friendly principles, incorporating active rehabilitation, which will help make patients’ stays as pleasant and productive as possible.

The Clinical Assessment Unit moved out of the Urgent Care Centre to its own space, offering a dedicated reception area, 6-trolley bay (only 2 trolleys previously), 3 consulting rooms, IV treatment area and discharge lounge to serve the CAU and wards.

The CCG is working with GPs and the ambulance service to encourage referrals, working with providers to increase the number of conditions that can be managed within the CAU and introducing new pathways and treatments, such as planned blood transfusions:

  • ALL of the above combine to enable more care to be provided locally

The Urgent Care Centre is undergoing extensive remodelling to modernise and provide additional capacity. Unlike CAU and Piper, which now occupy previously unused space within the hospital, UCC remains “open for business” throughout the improvement works, meaning that the work is taking place in discrete phases and some rooms will be re-purposed on a temporary basis.

NB Unlike the Minor Injuries Unit (MIU) at Queen Vic Hospital the above is open 24/7hrs.

Click here for more information CPRG TUCC

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