Important notice to patients of Crawley Down Health Centre

The practice have asked us to share this:

IMPORTANT NOTICE TO PATIENTS OF CRAWLEY DOWN HEALTH CENTRE

We have been experiencing over the last few years an ongoing issue with Doctor staffing levels. This is a situation experienced nationally – not just at Crawley Down.

We are in a CRITICAL period with this problem which we are continuing to address and hope to rectify.

Availability for appointments with a Doctor will continue to be significantly reduced. Some of the shortfall will continue to be absorbed by locum doctors. We will try to use those Doctors who have worked at the practice previously and are familiar with the practice population.

Other Duties that the regular Doctors perform such as prescription requests/enquiries, medical reports etc will also be affected.

We urge patients to consider alternatives before calling for an appointment/advice etc. Please consider the local pharmacists, NHS websites and Walk-in services. You can also call 111 the 24hr service for urgent health care needs. 999 continues to be the 24hr hour Emergency service.

NEW LOCAL INITIATIVES

  1. When calling for a Doctor’s appointment you could be directed to an alternative service which will be available during the working day. This service is a trial over this winter to try and ease pressure on local practices.
  2. Pilot for Paramedic home visiting – this planned pilot may mean that home visit requests are dealt with by Paramedics leaving GP’s free to continue their in-practice functions.

We apologise for the ongoing inconvenience. We realise the situation is very frustrating for our patients and hope you appreciate our frustration too.  We very much appreciate your continued patience and consideration

4 comments to Important notice to patients of Crawley Down Health Centre

  • Pat Blakemore

    Why oh why are you STILL taking on new patients? You cannot serve the patients already on your books.

    There are no more Doctors at the surgery than 9 years ago when we moved here, but there are many many more patients.

    The staff are so stressed I am surprised they stay. The deserve double what they now earn. Thank you to them for all they do.

    • Peter Dodds

      Dear Pat,
      Thanks for your comments.
      The question of closing the surgery to new patients is a matter which has been raised before and which we have discussed several times in our committee meetings with the surgery.
      The bottom line is that it will make no difference in the end if the list was closed because the NHS just distribute new patients on a rota basis to surgeries in the area. The 3 other GP surgeries in East Grinstead who have had their lists closed for some time have been forced to take new patients anyway under the rule.
      Peter

  • Mike Edwards

    In general seems a measured response to problems of pressure but one element is not well explained here – “When calling for a Doctor’s appointment you could be directed to an alternative service which will be available during the working day. This service is a trial over this winter to try and ease pressure on local practices.” Exactly what does this mean? Should be better explained.

  • Eunice & Paul Meeus

    The village has grown so much over the last 10 years or so, but the infrastructure hasn’t just like all over the country. Our wonderful NHS has been pushed beyond all limits and whilst MSDC still continues to let more houses to be built the situation will only get worse. I feel sorry for the Doctors and the staff at the surgery and thank them for all their hard work.

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