The Hub – Frequently Asked Questions (FAQs)

In the course of setting up and early stages of the pilot and number of questions have come in from patients. Our CCG has collected these questions and provided to us the following list of Frequently Asked Questions and their answers:

1. Why do I need to travel to an appointment? Can’t these appointments […]

Important notice to patients of Crawley Down Health Centre

The practice have asked us to share this:


We have been experiencing over the last few years an ongoing issue with Doctor staffing levels. This is a situation experienced nationally – not just at Crawley Down.

We are in a […]

Why is it so difficult to get an appointment?

Dr Jefferies has written an excellent article about why it is so difficult to get an appointment. Click here to read it. It explains a lot of the history and challenges that the NHS and GPs face in providing you with a local health service.

This document is a PDF file which requires PDF reader […]

Reminder Message From The Surgery Re Appointments And Prescriptions During New Computer Installation


On 23rd June, we will be installing a new clinical system, with greater speed, stability and functionality. We expect this to improve significantly the service we offer to you.

All staff will need to be trained on the system so please bear with us during and after the handover.


New Doctors coming to Crawley Down Health Centre

We have been advised by the surgery that we we have 3 new doctors starting in the near future:

Dr Layo Osoba starting 4th August and she will be taking over from Dr Croucher Dr Neelum Saleemi will be starting 23rd June, replacing Dr Mohammad, and Dr Reshma Shah will be covering Dr Kanga’s maternity […]

Chaperone Guidance at Crawley Down Health Centre

The use of chaperones for intimate examinations is frequently encountered in hospital settings. By “intimate”, this could mean Breast; Pelvic; Rectal examinations and Cervical smears.

Traditionally, chaperones are less frequently encountered in General Practice. We do believe however that every patient (and Doctor) has a right to a chaperone if requested and we would not […]

On-Line Appointment Booking is on the Way

Book your appointments online

We are introducing a new service called Vision Online Services (VOS). This will let you interact with our practice using the internet at your convenience, to book appointments and order your repeat prescriptions, even when we are closed.

You will need to register with the practice to access this service, and […]

Why do the Receptionists ask why I need an appointment?

All staff at the surgery are bound by a confidentiality contract, so please be assured your information is safe.

The reception team are not just being nosey when they ask why you need to see a doctor or nurse. The clinical team have asked the receptionists to do this so that they can plan their […]

Why do we have a Triage system? – a commonly asked question

No system is perfect and there has to be a balance of what is overall the best way to deal with the logistics of a situation measured against any disadvantages the system itself brings.

Having said that, the practice staff do constantly monitor how well triage is working and are always open to listen to […]

Commuter Clinics

The question of a potential loss of funding from April 2014 onwards for these clinics has been raised with both the Commissioning Patients Reference Group (CPRG) and its senior body the Clinical Commissioning Group (CCG). We hope to be in a position to report further on how this matter stands in due course.