Online Patient Access service has returned

Just to let you know the normal online access has been reinstated. There has been an upgrade in the process so the “look and feel” is different but otherwise all the same facilities are there as before.

Glynn

Why do the Receptionists ask why I need an appointment?

All staff at the surgery are bound by a confidentiality contract, so please be assured your information is safe.

The reception team are not just being nosey when they ask why you need to see a doctor or nurse. The clinical team have asked the receptionists to do this so that they can plan their […]

Why do we have a Triage system? – a commonly asked question

No system is perfect and there has to be a balance of what is overall the best way to deal with the logistics of a situation measured against any disadvantages the system itself brings.

Having said that, the practice staff do constantly monitor how well triage is working and are always open to listen to […]